Performance & targets

Our CR commitments and progress

During 2011, we have continued to make excellent progress in our performance against our Key Performance Indicators (KPIs) and targets (please see below). In particular, we have performed well in the areas of food waste reduction, the reduction of water and electricity consumption, wellness and nutrition and global employment retention.

Following consultations with key stakeholders including employees, customers, non-governmental organisations ('NGOs') and financial analysts, we have increased the scope of our environmental reporting to include our ‘Top Twenty’ countries for greater coverage across the business. The additional ten countries’ performance will be reported in 2012. Our ultimate goal is to be able to achieve reporting from all countries in which we operate.

We measure and report internally on our performance against each Key Performance Indicator and performance is reviewed by the CR Committee quarterly.

Performance 2010-2011

Environment

key:Green Pepper
target achieved
key:Yellow Pepper
target remains as work in progress
 
  Key Performance
Indicator (KPI)		 Target
2010-2011		 Performance
2010-2011		 Actual results
2010-2011		 Target
2011-2012
Energy efficiency Reduction in energy consumption (gas & electricity) of our corporate offices 10%

key:Green Pepper

key:Green Pepper

 0% Gas
(Full details)


17% Electricity 
(Full details)		 10% reduction by 2012
(against 2007-2008 baseline)
Vehicle efficiency Reduction in company vehicle fuel consumption (direct fuel purchased) 10% key:Green Pepper +9% 
(Full details)		 10% reduction by 2012
(against 2007-2008 baseline)
Water consumption Reduction in water consumption of our corporate offices 10% key:Green Pepper 25% 
(Full details)		 10% reduction by 2012
(against 2007-2008 baseline)
General waste reporting Compliance in waste performance reporting 100% data capture key:Green Pepper 100% 
(Full details)		 100% data capture including waste streams
Food waste Implement ‘Trim Trax’ food waste reduction programme 100% data capture key:Green Pepper 100% 100% implementation across ‘Top Twenty’ countries

Our customers

key:Green Pepper
target achieved
key:Yellow Pepper
target remains as work in progress
 
  Key Performance
Indicator (KPI)		 Target
2010-2011		 Performance
2010-2011		 Actual Results
2010-2011		 Target
2011-2012
Wellness and nutrition Improvement in the total number of operating sites providing ‘Balanced Choices’ (or equivalent healthy eating programme) to their customers 25% by 2012 key:Green Pepper 27% 25% improvement by 2012 (against 2007-2008 baseline)
Food safety Improve our global Food Safety Incident Rate (FSIR) % improvement key:Green Pepper 28% against 2009 baseline Report % improvement
Supply chain assurance Implement the new Compass Supplier Assurance Standard (including Corporate Responsibility elements) 100% implementation across 'Top Twenty' countries key:Green Pepper 60% implemented 100% implementation across ‘Top Twenty’ countries by April 2012

Our people

key:Green Pepper
target achieved
key:Yellow Pepper
target remains as work in progress
 
  Key Performance
Indicator (KPI)		 Target
2010-2011		 Performance
2010-2011		 Actual Results
2010-2011		 Target
2011-2012
Occupational health and safety Improve our global Lost Time Injury Rate (LTIR)
Report number of fatalities		 % improvement key:Green Pepper 27% against 2009 baseline Report % improvement
Employee retention Measure employee retention rate for all employees % total employee retention

Data collection relating to:


% management retention

% site management retention

key:Green Pepper





key:Green Pepper


key:Green Pepper






We are working with our country HR teams to further improve our reporting systems regarding the collection of management and site management data.		 Report % retention improvement




Improve collection of management and site management data
Diversity Measure number of women appointed to our global leadership team % increase key:Green Pepper 1.6% Report % increase
Business ethics Measure total number of concerns reported by employees globally, via ‘Speak Up’ Measure report concerns key:Green Pepper 100%

2,517 reports received		 Measure and report concerns
Employee survey 2011 ‘Your Voice’ survey
  • Improvement in participation rating
  • Improvement in engagement rating
74% participation rating
72% engagement rating
key:Green Pepper 
key:Green Pepper

79%

65%		 We will conduct the next 'Your Voice' survey in 2013
Basis for consolidation

Unless otherwise indicated, progress is reported for our ‘Top Ten’ countries against 2009-2010 performance. ‘Top Ten’ countries, as at 2008-2009, representing 81% of Group revenue: Australia, Canada, France, Germany, Italy, Japan, Netherlands, Spain, UK & Ireland and USA.